Kramer’s Midtown

We came on board to develop Kramer’s Midtown’s digital marketing strategy and website shortly before their grand opening. Watching the property transform during the research and discovery phase into a stunning boutique motel was incredibly exciting. We knew from the start we were working on something special in a highly competitive market.

Reno is filled with high-end casinos and unique Airbnb properties offering breathtaking views in some of the region’s most desirable areas. We also knew that travelers often have specific booking habits and preferred platforms. The challenge was clear: how do we position this boutique property to stand out and capture bookings in such a crowded marketplace?

One of the biggest priorities was developing a custom booking system that would give Kramer’s Midtown complete control over their reservations. The property’s prime location, surrounded by outdoor activities, unique local businesses, and well-known casino destinations, meant the website needed to capture that energy and appeal. We needed to create a digital experience that would make potential guests excited to book their stay at this one-of-a-kind property.

The new website perfectly captured the unique vibe and energy that guests experience when visiting Kramer’s Midtown. We developed a custom booking system that integrated seamlessly with their channel manager and other technology platforms running the business, giving them full control over reservations and pricing.

We built custom guest engagement tools throughout the booking journey. From check-in to check-out, Kramer’s Midtown could communicate with guests at every touchpoint, delivering five-star service through the technology we implemented. We even created an online ordering form that lets guests request extra towels, pillows, or just about anything they need without picking up the phone.

Beyond guest-facing features, we developed a complete operations management system. The platform handles staff scheduling, job duty assignments, inventory management, and revenue tracking. Since Kramer’s Midtown operates without an on-site office, these operational tools proved essential, allowing the team to run efficiently while maintaining the high-quality service that keeps guests coming back.

Getting the technology infrastructure in place was just the beginning. Once everything was set up and running smoothly, we launched their digital marketing campaigns. From SEO to Google and Facebook advertising, we worked closely with Kramer’s Midtown to ensure their business succeeded from day one. The combination of cutting-edge technology, strategic marketing, and an incredible property has made this partnership tremendously rewarding.