NNCEPP

When we were approached about this project, we immediately knew we wanted to be part of something so important for our community. We also understood right away that significant custom development would be required to give the team everything they needed to operate efficiently and focus on helping people rather than wrestling with technology.

The program launched under an incredibly tight deadline. This wasn’t a typical project timeline where we could spend months planning and building. The City of Sparks approved the program to help people who needed assistance immediately, and we were tasked with creating the entire technology infrastructure that would allow the organization to open their doors and start providing services right away.

We embraced the challenge because we knew the work mattered. People were struggling, and this program could make a real difference. We needed to build technology that would handle high traffic volumes during a crisis, process applications efficiently, and give the NNCEPP team the tools to manage complex landlord-tenant mediation cases from start to finish.

We built a comprehensive digital platform designed to handle significant traffic while maintaining reliability when people needed help most. The process started with developing the brand identity, from logo design to creating all the intake forms that would guide people through the application process smoothly and clearly.

Accessibility was paramount. The website needed to serve everyone in the community, so we built robust multilingual functionality that allowed users to instantly switch all content to their native language, removing language barriers that might prevent people from getting the help they needed. We also integrated numerous informational resources, downloadable materials, and direct links to assist people at every stage of their journey.

Beyond the public-facing website, we developed a custom application that managed the entire mediation process from application to resolution. The system collected and centralized all case information securely, allowing the NNCEPP team to track each case accurately throughout its entire lifecycle. We integrated phone systems, email communications, and various operational tools that let them work efficiently even during the most demanding periods.

This project stands as one of the most meaningful we’ve had the privilege to work on. Watching the NNCEPP team jump into action to help their community during such a difficult time was inspiring. We’re incredibly proud to have provided the technology that helped make their important mission possible.